ZEITLOS Design- und Vertriebs GmbH -

What makes us

Features

Hotline support

Modern ACD controlled call center with reporting.

The company

About us

The zeitlos design + vertriebs GmbH offers nationwide as a Outsourcing service provider
in the logistics and fulfillment sector innovative solutions for all processes in the After Sales Services.

Also in Austria, Switzerland, France, Greece, Slovenia and Hungary!

The services are flexibly adapted to individual customer requirements.

This includes telephone customer support through our modern ACD-controlled call center with reporting:

Availability from Mon – Fri 8.00 – 18.00 hrs

Phone hours are extendable if needed, as well as on Saturday, Sunday and holidays.

For online store providers, we offer packing and picking, as well as warehousing and invoicing.

Concentrate on your core business while we take care of the logistics!

As a professional fulfillment service provider, we take care of the warehouse logistics for your online store. Our e-commerce fulfillment service center covers everything from order processing and worldwide shipping to returns and complaints management.

State-of-the-art equipment combined with years of expertise make us a professional service partner for receiving, storing, picking & shipping your items.

We have been developing individual logistics solutions for companies of all sizes for 3 generations. As a flexible, competent and innovative full-service provider, we support you in your company’s growth and relieve your daily business routine.

Together we find efficient and effective ways to implement your processes.

Our plus points:

EDP-supported order processing
48 hours service
Returns management, storage and processing
Error analysis and statistics
Quality controls
Spare parts warehouse and logistics
Transparent display of service costs and material movements.
Web-based key account connection

Goods receipt incl. quality control
Container unloading
Different storage systems, flexible according to your requirements
Interface to ERP and store systems
Shipping option according to specification, merchandise mail/parcel/shipping goods
Returns processing including classification A/B/C

> Last but not least, we are specialized in the processing of a downstream after-sales service

> Processing of possible complaints by project-related processing specification (swap, repair, component exchange, spare parts delivery)

> Implementation of refunds

What we offer

Services

Repair service

You would like to have a defective device repaired?

Simply follow the three steps below:

1. pack device and add original sales receipt and warranty certificate.

2. add a short description of the device damage.

3. send the package to:

zeitlos design + vertriebs GmbH
Service Team
Nachtwaid 6
D-79206 Breisach

We take over the complete after sales logistics for the product groups electrical and household appliances. The focus is on the smooth and efficient throughput of defective articles and the processing of all customer inquiries.

We assure the fastest possible and high quality realization of the order.

Create return label

Spare parts store

This link will take you to our online store for spare parts!

Spare parts deliveries within 24 hours!

Contact us

Contact

General information according to § 6 Teledienstegesetz:
Provider: zeitlos design + vertriebs GmbH

Management and responsible for content:
Andrea Schäuble
Matthias Albrecht

Trade Register:
HRB 290395, Freiburg i.Br.
USt-IdNr.: DE813055420

Contact us! After submitting your requirement profile and the item details, we will be happy to create an individual, concrete offer for your project!